Frequently Asked Questions
In Studio Sessions
How many pictures or poses are included?
It all depends on the time you are willing to devote. It takes only about 25 minutes to capture a dozen images (excluding change of clothing). Please remember that it also takes time to process the images even before they become ready to be reviewed.
How quickly can I see the proofs?
Depending on the number of pictures, it takes a couple of hours to upload them on the computer, or in case of an extensive collection, you will be sent a link within 48 hours to view all your proofs.
How can I select an offer before seeing the selection?
Good question. The best way to see what you’re getting is to stop by our studio for a few minutes. You can evaluate any product you’re interested in and you can see and touch them. If you change your mind later, no problem! You can always add on or change the size or the order. The final price will be adjusted based on what you chose to be included.
On Location Sessions or Event Photography
How to avoid “surprises” on the final bill?
Pre-consultation – it is FREE! With our many decades of experience we pretty much can estimate the time it takes to capture the images you are looking for. Or if you selected a package offer, there are no time charges. We will spend the time with you, whatever it takes to nail the shot.
Do you charge extra for travel?
There is no travel charge up to a 30 mile radius from the studio. In case of greater distance, or under special circumstances, there might be some soft costs, such as parking, tolls, food and accommodation, etc. We will let you know in advance how to mitigate or avoid any avoidable expenses.
How many photographers can you send to an event?
We have found that one photographer is sufficient to capture all the key moments at most events. You do have the option of requesting a second photographer. All additional costs and benefits will be clearly disclosed beforehand.
Will you include all the pictures for us to keep?
YES! All the pictures from your session will be available for download shortly after your session. Please note, these pictures are "branded" with our logo and watermarked as “©Proof”. If you would like to print specific photos only, please contact us to enhance them and get you the best result. Some stores might not be able to print branded copies for you. You can also purchase a CD of your photos to print without any marking at most popular sizes for your personal use only. Click to see a visual explanation and sample pictures!
Can other family members order their own copies?
YES! Of course! All captured images will be available on your proofs page for a month or so after your event. By sharing your access code, your friends and family can view, mark or note and order a print of any photo at any size.
What will happen with the images you captured?
Once the project is completed we archive all files on a remote site for safe keeping. You can always reorder any image at any time. There might be a small reactivation fee, depending on the size of the order.
Who owns my pictures?
The images of you are considered intellectual property. Under U.S. and international copyright laws, you do not own them, however, their use is strictly protected and guarded. We scrupulously abide by these statutes and will vigorously protect and observe those rights. They will not be sold commercially without your consent or permission. This of course excludes any other participants at the event who would like to buy their own copies.
Will Grafixer Studio make use of my images?
The usage rights of any photographs captured or created by Grafixer Studio is protected by U.S. copyright laws. This allows us to display or use any image(s) for promotional purpose, art exhibition or as samples for our legal activities. While we assume that most clients do understand this and have no objection, if you feel uncomfortable with such consent please let us know.
Can I print enlargements from the files I received?
Yes! When you buy your own CD or DVD with all the images, it comes with a written perpetual permission to use its content for personal use, including printing. This license does not include distribution among your family or friends so they can print copies. The released images will not be the final versions, which we enhanced and made our prints from. Also keep in mind that the enlargement's sizes are rather limited and we cannot guaranty the quality of other labs' work. View a visual explanation or sample pictures.
CAN I buy A the final files for the enhanced pictures?
NO, these images go through extensive work which involves high end technical equipment, many years of expertise and a substantial ongoing maintenance expense to provide you with the best quality. Not to mention the practical reasons why most customers and labs are not even prepared to handle such complex documents, they also form our return on investment. They will be kept at the studio and you can order any copy at any time from them. View a visual explanation or sample pictures.
If you have no time - you must read this!
Digital photography is a very advanced technology with ever changing details. The everyday vernacular frequently adopts new phrases with which many people might be familiar, but they do not know the difference between them. Please see these sample images to understand some explanations regarding what is included in every order, what is optional and what is available but rarely released. You should know the differences between file resolutions, printability and originals, or RAW, DNG, PSD and JPG formats – then call us to ask questions. We want to please you, but it is important that you should understand what we do and what you are buying. See more details - click here!